Privacy Policy | Clearwell Plumbing

Template — not legal advice. This page is a starting draft for Clearwell Plumbing and has not been reviewed by a lawyer or privacy professional. Confirm it reflects your actual data practices and complies with Alberta's PIPA and Canada's PIPEDA, and replace every [bracketed] placeholder, before publishing.

Last updated: [DATE] · Effective: [DATE]

This Privacy Policy explains how [Clearwell Plumbing legal/business name] ("Clearwell Plumbing," "we," "us," or "our") collects, uses and shares personal information through the website at [your-domain] (the "Site"). Clearwell Plumbing is a marketing and service-coordination business; the plumbing work you request is performed by independent, third-party contractors ("Service Providers"). This policy covers how we handle your information — each Service Provider handles the information you share with them directly under their own privacy practices.

1. Information we collect

Information you give us — when you submit the contact or quote form: your name, phone number, email address, service address, and details about the job you describe.
Information collected automatically — basic technical and usage data such as IP address, browser type, pages viewed and referring links, where applicable. [Confirm whether you use analytics/cookies and list them here.]

2. How we use your information

To respond to your request and arrange a quote or service with a Service Provider;
To communicate with you about your request, scheduling and follow-up;
To operate, maintain and improve the Site; and
To meet legal and record-keeping obligations.

3. How we share your information

To arrange your service, we share the information you submit with the independent Service Provider(s) who will quote or perform the work. That is the core purpose of submitting the form. We may also share information with:

Service providers that help us run the Site, such as our website host and form-processing provider (for example, Netlify), who process form submissions on our behalf;
Authorities or others where required by law, or to protect our rights, safety or property.

We do not sell your personal information. [Confirm — update if any arrangement could be considered a sale or sharing for advertising.]

4. Text messages & email

If you contact us or opt in, we (or a Service Provider) may contact you by phone, text or email about your request. You can opt out of marketing messages at any time by replying STOP to texts or using the unsubscribe link in emails. [Confirm your messaging practices and consent wording.]

5. Data retention

We keep your information only as long as needed for the purposes above or as required by law, then delete or anonymize it. [Specify your retention period.]

6. Security

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

7. Your privacy rights

Subject to applicable law (including Alberta's Personal Information Protection Act and Canada's PIPEDA), you may request access to, correction of, or deletion of your personal information, and may withdraw consent. To make a request, contact us using the details below.

8. Children's privacy

The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.

10. Contact us

To ask about this policy or exercise your rights, contact [privacy contact name/role] at clearwellplumbing@gmail.com or (587) 414-0010, [mailing address].